Refund policy
Return and Refund Policy
Last updated: July 2026
Overview
At Cyberfunk Records Store, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Vinyl Records — Returns
Due to the nature of vinyl records, we have specific guidelines to ensure the quality and integrity of our products:
- Unopened records: We accept returns on factory-sealed, unopened vinyl records within 14 days of delivery. The item must be in its original, undamaged packaging.
- Opened records: We are unable to accept returns on opened vinyl records unless the item is faulty or damaged upon arrival. This policy exists to protect the hygiene and quality of our products for all customers.
- Damaged or defective items: If your record arrives damaged, warped, or with a pressing defect, please contact us within 7 days of delivery with photos of the damage. We will offer a replacement or full refund at our discretion.
How to Request a Return
To initiate a return, please contact us at cyberfunkrecs@hotmail.com with your order number and reason for return. We will provide return instructions. Return postage costs are the responsibility of the customer unless the item is faulty.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at cyberfunkrecs@hotmail.com.
Non-Returnable Items
- Opened vinyl records (unless faulty)
- Digital downloads
- Gift cards
- Sale items (unless faulty)
Contact Us
If you have any questions about our return policy, please get in touch via cyberfunkrecs@hotmail.com or visit our contact page.